Frequently Asked Questions

Shipping
UK Mainland Delivery

All UK mainland orders placed by 2pm are dispatched on the same day (Mon-Fri) for FREE next day delivery by 1pm with Royal Mail Special delivery. All watches are safely packed, photographed and security sealed for your assurance. 

If there is any delay in dispatching your order we will contact you to advise.

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International Orders

We ship worldwide though our ebay shop please click here to view all our watches on ebay.

Payment
How do I 'Buy Now Pay Later'?

Buy now and Pay Later with Paypal Pay in 3. Choose Pay in 3 at checkout with Paypal and enjoy the power to split your purchase into three interest-free payments with no set up fees or charges. Subject to status.

Is your Website Safe to shop with?

We take your security very seriously and use data encryption to help protect data from unauthorized users.

Sensitive details of a user such as passwords, bank details, credit card number, social security number, etc. can safely pass through the web with our secure SSL encryption.

What payment methods do you accept?

We accept all major Credit and Debit cards which our processed through our secure online payment provider.

We also accept Paypal, Klarna and Clearpay if you wish to spread your payments.

Refunds and Returns
How to Return a Watch

Refund and Returns Policy

Please ensure you read and understand the entire description and view all available photographs. If you have any questions, please ask before purchase. The most common reason for wanting to return an item is unexpected size. Therefore, it is strongly recommended that you compare the stated sizes with your current watch in order to avoid disappointment.

Returns must be requested within 14 days of receiving the item. No liability is taken for items returned without prior agreement. The item must be repackaged with an equivalent amount of protective packaging as received, and must be returned complete and in the same condition. Your original payment minus supplemental postage costs will be refunded in a timely manner after receipt. However, failure to comply with any of these requirements may result in the return being refused or the amount refunded being reduced by a reasonable amount. Return postage cost and shipping insurance are the buyer’s responsibility.

Please contact us if you wish to return your watch.

Getting a refund or exchange

We aim to process refunds within 10 working days of receipt of the watch. This allows us time to inspect the watch and to allow funds to be processed back to you.

We are happy to exchange your watch for another. Please ensure the watch is safely wrapped, insured and all accessories are returned.

 

 

Buying a watch
What condition are your watches in?

All our pre-owned watches are meticulously inspected by our watchmakers to ensure they are in perfect working order. They undergo a full clean and polish as well as waterproof testing for your peace of mind. All quartz watches are fitted with a new battery prior to dispatch.

Are the watches genuine?

We are very strict in ensuring our watches are 100% authentic. Most watches will come with their original papers also with our letter of authenticity, which is only printed after the watch has been thoroughly checked by our watchmakers.

All of our watches undergo a thorough inspection of accuracy, functionality and condition to meet our strict standards. Additionally, we check each watch against records to ensure authenticity and ownership status

Is a Warranty included?

All our pre-owned watches are covered by a 1 year warranty for your peace of mind. Please see our Warranty Conditions page for full details.

Should I buy a Quartz or Automatic watch?

One main advantage of a quartz watch s accuracy. Another benefit is convenience. Aside from a battery change every couple of years, a quartz watch will continue to run without the need to wear it or wind it. Lastly, watches with quartz movements are less expensive than mechanical watches, especially when you’re considering luxury watches.

While a quartz movement gets its power from a battery, an automatic mechanical movement uses energy from the motion of a wearer’s wrist. Every time the watch moves, a rotor within the caliber spins and automatically winds the mainspring. This is why you may hear someone refer to an automatic movement as a self-winding movement. Next, the gathered energy releases from the mainspring through a barrel to the gear trains, powering the timepiece. As long as someone wears the watch regularly or keeps it in a watch winder it’ll continue to have power.

WHY CHOOSE QUARTZ OVER AUTOMATIC

  • Quartz watches are cheaper than automatic watches. It’s because the movements are less labour-intensive to make.

  • Quartz watches are extremely reliable and accurate when it comes to keeping time; while a good quartz watch may run 20 seconds off per month, a good automatic watch may be off by several minutes in a month

  • Quartz watches require very little maintenance; you just need to change the battery every few years. Automatic watches, while they don’t have a battery, need servicing every 3-5 years

WHY CHOOSE AUTOMATIC OVER QUARTZ

If automatic watches are more expensive, less reliable and accurate, and require more maintenance, why are watch aficionados and collectors so drawn to automatic watches?

Well, there’s a lot of emotion and subjectivity behind this preference. Here are some reasons:

  • Automatic movements have a lot of craftsmanship and artistry behind them that has been developed over centuries

  • Many mechanical movement makers have deep history and heritage

  • Automatic watches are an impressive feat of engineering and there’s an allure to their mechanical character. Think about car enthusiasts’ preference for cars with manual transmissions over those with automatic transmissions, or think about how some people are super passionate about motorcycles but you won’t find the same passion for scooters

  • Many automatic watches have a clear sapphire case back that lets you see the automatic movement gently oscillating while it’s at work, which is really cool

  • Many people are captivated by the sweeping second hand on automatic watches. While a second hand on a quartz watch moves once per second, a second hand on a mechanical watch moves multiple times a second, giving the illusion of a sweeping motion. This is a sign that the watch is powered by a mechanical movement, and is something that is deeply appreciated by lovers of mechanical watches

CONCLUSION

Since quartz watches and automatic watches suit different needs and wants, the choice comes down to what you’re looking for.